What are your booking and cancellation policies?
All first-time clients are required to read and agree to our terms & conditions and consent forms prior to booking. Your personal information will never be shared with any third party individuals or organizations. Deposits are required for all services at Beauty Spot and will be deducted from the overall cost of your appointment.
If you need to reschedule or cancel your appointment, we require a minimum of 24 hours notice. Your deposit will be refunded in full if rescheduled/cancelled prior to the 24 hour mark. Click here to review all rescheduling and cancellation policies in depth.
What happens if I’m running late?
If you are running late to your appointment we ask that you call the studio to inform us. We will always do our best to accommodate you. In the event that there is a client booked immediately after you, we may need to reschedule or cancel your appointment in order to accommodate them. Your deposit may be forfeited. Click here for more information.
Do I need to do anything before my appointment?
For lash appointments, it is ideal for clients to arrive without eye or under eye makeup however this isn’t essential. We’ll always thoroughly clean your lashes before beginning.
If you wear contact lenses, please be prepared to remove them upon arrival before we can begin lashing.
How long will my appointment take?
All appointment times can be found on our booking page. The duration listed is the maximum amount of time allotted however appointments may sometimes end ahead of schedule.
How much will my service cost?
All of our prices are listed on our booking page and already include HST.
I’m worried I might have an allergic reaction to the products used during my appointment, do you offer patch tests?
Yes! We offer free patch tests for those worried about possible adverse reactions to the products we use. Please use the form below to book your 15-minute appointment today.
I’m a bride interested in getting eyelash extensions for my wedding, what do I need to know?
Brides interested in having eyelash extensions for their wedding must book a full set roughly 3 weeks ahead of time. Then, a fill appointment will be scheduled for the week of your wedding so the extensions are fresh and full. This allows you to get used to the extensions, make any stylistic changes at your fill appointment, and most importantly ensures you do not have any adverse reactions to our products.
I heard eyelash extensions can damage my natural lashes and even make them fall out. Is this true?
Extensions will not cause damage to your natural lashes as long as they are applied properly. As professionals, it is our job to ensure flawless application with extensions that are suitable in size and weight for each individual client. As long as these practices are consistent and you maintain an adequate cleansing routine, your lashes should remain healthy.
How often will I need to get my lashes filled to maintain them?
We recommend clients book a fill appointment every 2-3 weeks. As natural lashes move through their growth cycle and shed, you’ll notice little gaps in your lash line where the extensions fell with them. Our fill appointments allow us to refill these gaps with fresh extensions and remove any problematic ones so natural lashes stay healthy.
Waiting over 3 weeks between fills means we’ll need extra time to tend to your lashes so we request clients book our extended fill option in this case. After the 4 week mark, we have the right to charge for a full set of lashes if over 40% of extensions are missing.
Will cleaning my lash extensions or getting them wet make them fall out? How do I maintain them?
The idea that cleaning your lashes will make them fall out more quickly is a myth. Contrary to this belief, lashes should be cleaned thoroughly every day to maintain their health and longevity of extensions. Oil and dirt buildup on your eyelids and lashes will break down the extension adhesive faster and can cause a variety of eye irritations or even infection if not cared for.
We recommend cleaning your lashes once daily with our oil-free foaming cleanser and lash cleansing brush available for purchase at the studio. Check out our aftercare highlight on Instagram for a full video tutorial on how to properly care for your extensions.
I already have eyelash extensions that were applied elsewhere, can I book a fill with you?
In order to maintain our business standards, we unfortunately do not fill eyelash extensions that were applied elsewhere. We recommend booking a full set with a complimentary removal of your existing extensions.
Do you offer artificial nails? Do you remove acrylics, hard gels, or dip powders?
We only offer soft gel manicures which is the application of gel polish to the natural nail and cured under UV/LED light. We do not offer nail enhancements of any kind.
We are not currently set up to remove anything but soft gel polish at this time.
I don’t have a credit card to book my appointment with online. What do I do?
Our booking system also accepts Visa Debit cards so you should be all set! In the event that you don’t have access to a debit card, please reach out to us and we can arrange to have your deposit eTransferred instead.
Do you sell gift cards?
Gift cards are conveniently available through our online booking system. Please get in touch if you don’t see the exact amount you’re looking for, we can customize it for you.
We also have hard copies available at the studio.
Do you offer private bookings for bridal parties or other groups?
Yes we do and we would love to host you and your group! Please fill out form below and tell us a little about your event.
I’m a beauty professional and I’m interested in training with you. Do you offer courses?
We do offer educational courses for beauty professionals or beauty professionals in training. Please fill out the form below with the area you are interested in and we'll get back to you.